An assessment of safety culture in Prince Edward Island community pharmacies
Canadian Pharmacists Conference ePoster Library. Chung J. Jun 3, 2018; 217823
Ms. Jessica Chung
Ms. Jessica Chung
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Abstract
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Objectives: As the scope of pharmacy practice is expanding, there is a growing interest to measure pharmacy professionals' attitudes on issues that pertain to patient safety as they impact patient outcome and health care costs. The objective of this study was to explore the current perceptions and attitudes of patient safety culture in Prince Edward Island (PEI) community pharmacies. Methods: We administered a 39-item online questionnaire, which was adapted from a validated Safety Attitude Questionnaire (SAQ), to all 213 registered pharmacists and pharmacy technicians in PEI. We conducted descriptive statistics and qualitative thematic analysis, accordingly, on the responses collected. Results: We collected 18 responses (14 from pharmacists and four from pharmacy technicians) with an overall response rate of 8.45%. Pharmacy professionals had a fairly positive perception of safety culture in general and they indicated a strong sense of teamwork and job satisfaction. However, there is a concern with the level of staffing and inadequate job training for new pharmacy personnel at the workplace. With respect to the advancement of safety culture, perception of management was considered to be the greatest challenge. Conclusions: The variation in responses regarding the perception of management being a potential barrier to improving safety culture implies that there is a lack of a standardized continuous quality improvement (CQI) strategy in place. The current landscape is a reminder that there is room for improvement in human resources, staffing requirements, as well as training programs for new staff in PEI community pharmacies. Resolution of these barriers would ultimately contribute to better delivery of safe and quality patient care.
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