Mapping Functional Medication Management
Author(s):
Calley Armstrong
,
Calley Armstrong
Affiliations:
Idongesit Ekpe
,
Idongesit Ekpe
Affiliations:
Julie Heung
,
Julie Heung
Affiliations:
Lauryn Hill
,
Lauryn Hill
Affiliations:
Kevin Huie
,
Kevin Huie
Affiliations:
Ghasak Hussain
,
Ghasak Hussain
Affiliations:
Mira Lozyk
,
Mira Lozyk
Affiliations:
Joseph McCaffrey
Affiliations:
.
Canadian Pharmacists Conference ePoster Library. Sadowski C. Jun 4, 2017; 174272
Dr. Cheryl Sadowski
Dr. Cheryl Sadowski
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Abstract
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Objectives
Functional medication management describes the process of how patients obtain and use their medications. This concept has been proposed but not fully mapped. The purpose of this project was to map the steps involved in medication use, identifying points where the pharmacist or patient may intervene to address potential management problems.

Methods
This project involved students enrolled in the PHARM 452 Pharmacy Practice Design and Function, specialization elective course at the University of Alberta. The 8 students in the fall 2016 semester collaborated with industrial design students to map the process for functional medication management. Processes included mind mapping and use of personas to identify steps.

Results
The students developed 3 unique maps for functional medication management. The primary phases were prior to community pharmacy interaction, at the pharmacy, then use of medication when the patient left the pharmacy. The key participants were the patient (and/or caregiver), and the community pharmacist. There were over 200 points or steps from obtaining the medication, interacting at the community pharmacy, then handling the medication independently at home. The groups identified numerous touch points, where there would be challenges for the patient to manage the medications. The first step related to patient trust and safety in interacting with the community pharmacist. Vulnerable groups identified were youth, older adults, and those with disabilities, as these groups would have challenges in the community, and at home in managing their medications

Conclusion
The mapping of functional medication management showed the complexity of managing medications, and the points where an individual could be at risk of not properly using medications. There are numerous intersecting points where a pharmacist could intervene to ensure vulnerable patients have their medication needs addressed.

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