Medication Information Services: Still relevant in the Internet Age?
Author(s): ,
Yvonne Shevchuk
BSP PharmD
Martin Rachel
Canadian Pharmacists Conference ePoster Library. Jensen K. 06/03/17; 174258; 46
Karen Jensen
Karen Jensen
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The value of medication information services for community pharmacist practice has been questioned due to increased access to online drug information resources. The objectives of this study were to assess the usefulness of medication information provided to community pharmacists by a medication information service in Saskatchewan and to determine to what extent this service improved patient care and promoted positive patient outcomes.

After a comprehensive literature review, a fourth year pharmacy research student designed a survey to evaluate the research objectives. The link to the on-line questionnaire was sent to 79 pharmacists who submitted a query to the medication information service and consented to participate during the month of July, 2015.

Use of information provided to pharmacists: inform or reassure patients (75%); reassure pharmacists about existing therapy (51%); modify existing therapy (35%); learn about alternative / new therapy (27%); initiate new therapy (27%); identify potential drug interactions (15%); identify adverse events (15%); stop therapy (4%); and others (7%). Patient outcomes reported: prevention of disease / symptom (19%); optimized medication administration (65%); reduction / elimination of symptoms (19%); resolution of therapeutic problem (30%); arresting / slowing disease process (5%); and others (3%). The majority of pharmacists (93%) felt the information provided by the medication information service enhanced their ability to service their customers; almost 50 % of pharmacists felt the information enhanced their reputation with their interprofessional colleagues.

Information provided to pharmacists by medication information consultants is used for direct patient care (education, treatment decisions) and results in positive outcomes for patients. In addition, pharmacists feel access to this information enhances their image with patients and other healthcare professionals. Medication information services continue to provide services which are of value to community pharmacists.

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