Patient centered renovations
Canadian Pharmacists Conference ePoster Library. Cochrane J. Jun 25, 2016; 132123
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Joan Cochrane
Joan Cochrane
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Abstract
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OBJECTIVES: My object was to renovate my pharmacy to make it easy for my pharmacists to provide better patient care.,METHODS: We have designed our pharmacy so that the pharmacist is the first point of contact for the patient. The pharmacist is situated in a semi-private area at the front of the store. Our design has 2 of these 'pharmacist interaction stations' to decrease wait time. The patient comes to the pharmacy, gives their prescription, refill or new, to the pharmacist and sits down across from the pharmacist. The pharmacist station has a computer with internet access, a phone, a scanner and a computerized blood pressure monitoring system. This allows the pharmacist to handle the prescription in a single efficient interaction with the patient. If there are no problems to solve, the pharmacist can fill the prescription, the label prints at the island in the main dispensary area, if in the robot, it is automatically counted, if not the tech assembles the medication and then brings it over to the pharmacist who can hand it out. The pharmacist has been talking to the patient about the prescription and giving the appropriate information. Then the prescription is handed to the patient who is directed to the cash station. If there are problems, drug interactions, 3rd party coverage issues etc., they can be taken care of right away.,RESULTS: Our staff and patients are very happy with the layout. We are doing more prescriptions every month and yet have found that we have more time than we used to. Our patients feel that when it is their turn with the pharmacist they have their undivided attention. They like that both themselves and the pharmacist are sitting down.,CONCLUSIONS: It is much easier to provide meaningful patient care if you have a pharmacy that is designed primarily with this function in mind. This new design with pharmacist stations and a work island for the techs replacing the long counter has proven to be every effective.
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